Privacy Policy

Redwood Insurance Agency (“Redwood,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, communications, and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, communicate with us (including by text message), or otherwise interact with us online. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Personal Information You Provide

When you voluntarily submit information through our website or communicate with us (for example, by requesting a quote, completing a form, calling, emailing, or texting), we may collect:

• Name
• Email address
• Phone number
• Mailing address
• Insurance-related information (such as property, vehicle, or business details)
• Communication preferences
• Any other information you choose to provide

B. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring website or link

This information helps us understand how visitors use our website and improve its functionality.

2. How We Use Your Information

• Providing insurance quotes and services
• Responding to inquiries and service requests
• Communicating with you about quotes, policies, or requests
• Sending text messages when you have opted in
• Improving our website and services
• Complying with legal, regulatory, and insurance carrier requirements
• Preventing fraud and protecting our business

3. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

• Insurance carriers, MGAs, and wholesalers for the purpose of obtaining quotes, binding coverage, and servicing policies
• Service providers who perform services on our behalf, including HubSpot (CRM, forms, marketing automation) and Dialpad (phone and text communications)
• Legal or regulatory authorities if required by law, regulation, or legal process
• Business transfers in connection with a merger, sale, or acquisition of all or part of our business

All third parties are required to maintain the confidentiality and security of your information.

4. Text Messaging (SMS/MMS)

If you provide your mobile phone number and affirmatively opt in, Redwood Insurance Agency may send you text messages related to insurance quotes, policy information, reminders, and other service-related communications.

We use third-party platforms such as HubSpot and Dialpad to manage and deliver text messages.

• Message frequency may vary
• Message and data rates may apply depending on your mobile carrier and plan

Opt-Out:
You may opt out of receiving text messages at any time by replying STOP to any message. You may receive a confirmation message and will not receive further texts unless you opt in again.

Help:
Reply HELP to any message or contact us directly using the information below.

For full details governing our text messaging program, please review our SMS Terms & Conditions.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal, regulatory, and insurance requirements

Michigan insurance customers may receive separate or additional privacy notices as required by state and federal law, including notices related to nonpublic personal financial information.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the revised policy.

11. Contact Us

Redwood Insurance Agency
Phone: 734-219-4999
Email: info@redwood-insurance.com

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend review by legal counsel to ensure compliance with applicable federal and Michigan laws, including insurance privacy, TCPA, and carrier requirements.